Implementation Consultant
Your success is our success
About Kynetix
We help exchanges, banks, brokers and asset managers streamline their back-office processes for greater efficiency, transparency and security. With our long and trusted history, we deliver business-critical software solutions to some of the world’s best-known financial institutions. As an MS Gold Partner, we work with cutting-edge technology.
We believe in
Putting the user at the heart of everything we do
Streamlining complex processes
Challenging the status quo and finding better ways to do things
Aiming high and celebrating our own, and our clients’ successes
Which means we invest time to really understand our market, listen carefully to our customers, seek highly driven people to join our team and support them to innovate, hone their expertise, and reach their highest potential.
Our people
Thanks for our people we’re proud to have earned Great Place to Work® Certification™.
We believe your career is a journey and to ensure it continues to head in the right direction, we invest heavily in our people. You help us reach our goals and we’ll help you reach yours.
We offer a generous salary, attractive commission and an annual bonus, but we understand that successful people need more than just a decent salary, so we’ve done some research and have developed a commitment to our people that matches their commitment to us. We offer:
- A progressive and forward-thinking culture, where everyone’s voice is heard and where continuous feedback forms part of the normal working day
- Private healthcare for employees and their dependents, including reduced gym membership, discounts on fitness gadgets, cinema tickets, and food from a range of outlets
- Flexible working arrangements – we believe in ‘work where it makes sense’. We recognise everyone has different preferences, so we currently ask you attend meetings in person for a minimum of two days per month, however our office is open, so if you thrive on more human contact you can spend as much time in the office as works for you
- Innovation Projects – regular time to discover and experiment
- A personal training budget (equivalent to 10% of your annual salary) to help you on your career journey, whilst benefitting our clients along the way
- Working with and learning from our high-profile clients in some of the world’s most outstanding financial services
- Up to 30 days paid holiday, and additional days of un-paid holiday for when life throws up other exciting opportunities
- A sociable and lively team with regular team building and group activities, as well as opportunities to get together to relax and have some fun
- Wellbeing days for those occasions when you need to focus on yourself, your health or your family
- An annual fun weekend away with colleagues to a European destination
- Birthday lunch out with the CEO and colleagues who share your birthday month
- Generous pension matching
- Life assurance
The opportunity
Due to the success of our advanced reconciliation solution HelloZero, we are currently in an exciting phase of growth and development. We are seeking an experienced implementation manager to lead and develop our onboarding functions, improving the quality and efficiency of our processes, creating training materials, taking on the role of subject matter expert and guiding our customers towards the best solution for their business needs and maximise the use of HelloZero.
This is a client facing role, so great opportunity to spend face-to-face time with customers in the financial sector, including some international travel.
About you
- You’ll have excellent project management skills and capable of handling complex customer discussions with senior executives on your own
- You’ll be an excellent communicator at both conceptual and detailed level
- You’ll have an insatiable curiosity and talent for learning
- You’ll have proven skills in onboarding and training new customers
- You’ll have strong interpersonal skills with a proven ability to build trusted relationships
- You’ll be ambitious with a strong drive to succeed
- You’ll be an innovative thinker and problem solver
- You’ll collaborate effectively with a wide range of stakeholders, including our agile team and our customers’ users and senior management
- Owning the projects for implementing HelloZero with new customers
- Managing and leading our professional services engagements including initial discovery, solution design and training
- Capturing the analysis of customers’ existing business data flows/relationships, developing fit/gap analyses, and creating documented plans to help educate customers on using our system to meet their needs
- Proactively guiding customers towards the best solution for their business needs, using a high degree of judgment and decision-making throughout the implementation process
- Assisting with sales proposals and responses to RFPs and creating contractual documentation appendices around scope, functionality etc.
- Leading the creation, design and delivery of customer education and user training content, including continuous improvement
- Refining and improving the effectiveness of our onboarding processes
- Feeding back potential opportunities for product development and new product features
Skills and Expertise
What will be expected from you and the skills and expertise we are looking for.
- 3 years plus experience in Project Managing corporate or financial sector customers (capital markets would be ideal).
- Proven experience in delivering product education to corporations in the financial service sector
- A good understanding of business operations and current project management practices
- Demonstrable experience of the preparation of the scope of work by providing task/time details
- Top-notch communication and interpersonal skills
- Strong understanding of software processes (cloud technology would be a bonus)
- Proven teamwork and collaboration skills, delivering to tight timescales with the agreed level of function and quality
- Pragmatism around solutions, demonstrating a reasoned approach
- A track record of taking ownership of projects and new challenges
- An ability to work with deadlines and conflicting priorities
If you think we’re a match, we’d love to hear from you!
This role is open to anyone who has current and ongoing eligibility to work in the UK. Kynetix does not offer sponsorship.
Application process
To make the most productive use of your time and ours, we run a multi-step application process.
- In the first instance please submit your CV to careers@kynetix.com
- We will invite suitable candidates to take an online test to help us gauge what level you are working at (80 minutes max)
