We work with
Dynamics xRM
xRM - 'Anything' Relationship Management
xRM is the name given by Microsoft to the concept of using the extensive application development capabilities of Microsoft Dynamics CRM to build Line of Business (LOB) solutions.
By adopting the Microsoft Dynamics CRM framework (database, UI, workflow, reporting engine), a 'power user' or business analyst can create a valuable, robust and smart-looking business application in a fraction of the time taken to code a comparable solution, providing a true Rapid Application Development platform.
The Business Case for xRM
xRM provides a base set of tools to enable the quick creation of business systems complete with data entry screens, reporting capability, workflow engine and security model already available. By defining the underlying business data and relationships, sophisticated business systems can be created on a widely adopted and long term sustainable platform.
Although based on a system essentially for managing customer relationships, xRM has the capability to be extended to many different Line of Business situations and provides many of the building blocks for most situations.
The biggest advantages of xRM are:
- Speed of development. The first version of a new system could be available within a few days of development.
- Easy to use. The system can be presented to users as a browser application or within Microsoft Outlook. Having been designed by Microsoft, considerable thought has been given to ease of use and integration with tools like Word and Excel.
- Widely adopted technology. There are thousands of deployments of Microsoft Dynamics CRM with wide skills availability.
- No need to build code for core elements such as security, navigation, reporting, navigation, forms and presentation, etc.
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