RecruitmentVacancy: Support MANAGER
Package To £55k
Help us maintain & enhance our reputation for making things happen and getting things done.
One of our clients once said about us "When Kynetix get involved then things happen."
If there's one thing that could describe us as a company it's that we like to get things done. Our mission is to improve our clients' businesses and our goal is to make sure that we deliver on our commitments.
A key role in delivering on these commitments to our clients is to provide ongoing support for applications we have built or implemented for them.
Have you got what it takes to manage a support department?
We are looking for a customer focussed problem solver who will manage and run our support function.
You will be familiar with multiple Microsoft technologies such as
SharePoint, Microsoft CRM and ideally programming languages such as .NET.
You will run all our support operations here and will need to become
familiar with multiple applications. You will also liaise with our development
teams to undertake support duties for them.
Some of the tasks we would expect you to undertake include
- Act as frontline support for our custom built client applications
- Act as frontline support for our SharePoint and Microsoft CRM implementations
- Problem solve client issues and fix where possible or liaise with developers to get a fix done
- Find workarounds for client issues
- Manage our in-house issue-tracking system (SureTrack)
- Roll out new releases or patches to clients
- Provide on-site support at our clients’ offices where appropriate
- Provide consulting help to clients where appropriate
- Provide application training to clients where appropriate
- Provide testing support to the development teams
- Write user documentation if required
- Provide in-house support services to colleagues
- Develop in-house support applications where required
This is a role that will suit a person with a can-do attitude and who enjoys working closely with clients.
You will be required to learn new technologies and to keep abreast of developments particularly in relation to Microsoft platforms. Working for a Microsoft Gold Certified Partner you will enjoy access to training and education events at Microsoft. You will also be encouraged to achieve Microsoft certifications where appropriate.
This is a key appointment for us and is a fantastic opportunity for the right person to develop the role into a key offering to our clients. A professionally run support department will also cement our reputation for excellence in customer service.
Interested? If you are, then in the first instance please email us a 250 word (or fewer) summary of the reasons why you are the right candidate for this job to jobs@kynetix.com. At this stage DO NOT send us a CV. Good luck.