Microsoft CRMMicrosoft Dymamics CRM
Acquiring, servicing and retaining customers are key challenges for every business. A streamlined strategy that connects all customer-facing processes and activities can help keep customer relationships at a desired level.
With CRM solutions, you can craft such a strategy. You can integrate sales, services, and marketing processes to provide a satisfactory customer experience while maximising your revenue potential.
Why Microsoft Dynamics CRM?
The intensified search for competitive advantage may mean that some of your best customers pick up and leave without you ever knowing that there was a problem. How well can you react to—and even predict—ever-shifting customer needs and competitor moves?
If you want to infuse your organisation with new levels of customer intelligence then Microsoft Dynamics CRM version 3.0, an all-new customer relationship management (CRM) system will give every customer-facing employee the information they need to truly impress customers.
With Microsoft CRM, you can create a centralised repository of customer data that sits neatly alongside Microsoft Office and Microsoft Office Outlook — the applications your employees probably use every day.
From Outlook, employees access Microsoft CRM sales, marketing, and customer service modules to make sales decisions, market products, solve problems, and get strategic views of the business.
It’s CRM that works—and works very well—because it works the way your users already do, works the way your business already does, and works the way technology should.
Works the way you do
Microsoft CRM is the fastest and easiest way to add CRM capabilities to any organisation that uses Microsoft Office or Outlook. Because it was designed to partner with Outlook, Microsoft CRM delivers lower training costs, broader user adoption, less application-switching, higher productivity, and a rapid return on investment.
Microsoft CRM can give your employees direct access to customer information through Microsoft Outlook, enabling access to the information they need when they need it, in the office or on the road.
Microsoft CRM lets you work the way you want to work with features such as:
- Tight integration with Microsoft Office and Outlook, allowing employees to easily pull information from Microsoft CRM into Office applications such as Microsoft Excel and Microsoft Word.
- Quick and easy access to your data through context-sensitive information for populating forms or taking next steps without changing screens.
- Customised workspaces that allow users to create, save, and reuse favourite views of customer data without the distraction of unneeded information.
- Service Calendar that allows service schedulers and dispatchers to schedule activities by resource, time or service.
- Powerful reporting and analysis tools that make it easy to identify opportunities and problems at a glance.
- Great mobile support that allows field workers to get instant access to customer data from any personal digital assistant (PDA), laptop or browser.
Find out how we can help you.
To find out how we can help you implement your solution using Microsoft CRM please contact us at info@kynetix.com